Archive for October 2013

29 October, 2013 11:45

October 29, 2013

The idea of giving away free trials and samples of products or services has been around for many years. From high-tech software companies to sidewalk food vendors, it’s a strategy that has continued to prove its value through the years. Even after taking into account the associated costs, the ROI has proven attractive for many businesses in both the real world and online.

The Psychology of Free

Objections are a natural part of the buying cycle. No matter how great a product or service might be, prospects are likely to have some reservations about buying it. Free acts as an emotional hot button which reduces or eliminates many of these barriers.

Does the Freemium Model Make Sense For Your Business?

According to Wikipedia, the term "freemium" describes "a business model by which a proprietary product or service is provided free of charge, but money (premium) is charged for advanced features, functionality, or virtual goods."

Does this model make sense for your business? Arguments can be made for both sides.

The naysayers will argue that giving anything away for free erodes company profits and attracts the types of customers who are always looking for free items or special discounts. Loyalty is rare with these types of customers since they only buy when they can get something free or at an extreme discount.

Daily deal horror stories are a prime example of the negative effects of discounted offers. We’ve all read reports of business owners who have seen poor results from daily deal coupon sites that encouraged or demanded that they offer extreme discounts in order to take part in a campaign. In rare cases, some have even gone bankrupt as a result of a daily deal discount gone bad.

The pro side argues that freemiums encourage prospects to give businesses a trial run they might otherwise never have given them. Freemiums reduce or eliminate the barrier to entry of doing business with your company. If you deliver what you promise, a certain percentage of freemium users will convert to new paying customers who will return again and again.

Companies like Dropbox, Skype, Evernote, Mailchimp, and LinkedIn have built their entire business around the strength of this strategy by giving away the basic version of their product for free to build a customer base. App services for iPhone and Android phones have also used this strategy effectively by offering a free basic version to lure customers and then offering a paid version with more advanced features.

For many small businesses, giving away products or services doesn’t make economic sense unless there’s a strong strategic plan in place first. Free or even heavily discounted products require funding and a strong balance sheet to cover the costs.

One strategy to consider is to have a sales funnel in place before implementation. Customers gained through free or heavy discounted offers are then encouraged to step into higher-priced services and products. This can be done through marketing communications that show the features and benefits of buying these premium services.

There are many unknowns in answering whether or not freemiums will work for your business. What’s clear is that the path to success or failure lies with having a sound strategy in place before implementation. Another key component is being intimately aware of the financials, including profit margins, customer acquisition costs, and the lifetime value of a customer. Implementing and testing a freemium on a small scale before rolling it out to a wider audience can give real answers to the viability of this model in your business.

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25 October, 2013 13:07

October 25, 2013

In today’s competitive business market, a 10 percent off coupon is rarely enough enticement to convince customers to purchase from you versus your competitor. Here are a few creative ideas to spice up your coupons:

  • Offer something for free or a "buy one-get one" on a popular item. Customers love these types of deals, and they are a great way to entice people into your business.
  • Design your coupons as an "admit one" type of event ticket to save on an exclusive list of items.
  • Provide a coupon for a free bonus item or valuable upgrade. For example, purchase a haircut and receive a free shampoo and style.
  • Provide a cash value discount rather than a percentage off (such as $10 off a $30 purchase), since a dollar amount is perceived as more valuable because it feels like cash.
  • Offer a discount on a complementary product or service to convince the customer to buy other products they hadn’t intended to purchase.
  • Provide discounts for specific groups, such as teachers, senior citizens, daycares, or healthcare professionals.
  • Offer a scratch-off mystery savings or a secret code with a discount amount that can only be revealed at the time of purchase.
  • Provide a discount based on the weather, a local sports team score, or something else relevant to your customers. For example, you might offer a 30% discount if yesterday’s temperature reached 30 degrees (high or low, that is, depending on the locale).
  • Ask customers to provide information on the coupon if they want to be entered into a grand prize drawing when they redeem the coupon (or easily track coupon use by using direct mail coupons that already include customer information).
  • Distribute coupons with your receipts to encourage follow-up purchases.
  • Consider turning your coupon into a discount card or customer loyalty promotion that entitles the user to a regular discount every time they visit, which will encourage them to return again and again for exclusive savings.
  • Offer a coupon for free shipping or free delivery, as well as free return shipping for those who are on the fence about purchasing from you.
  • Bundle a group of products or services together, showing the itemized pricing for each. Then show a discounted bundle price for value savings when purchased together.

If you’d like help creating the perfect coupons your customers will look forward to receiving, our team of creative experts is here to help. Give us a call today!

22 October, 2013 14:57

October 22, 2013

Competition is a part of business life. Some would argue that competition forces businesses to strive to get better at what they do for the fear of losing customers to rivals. Losing a few customers periodically is inevitable. However, losing too many (especially your best customers) must be avoided at all costs.

For most businesses, the top 20% of their customers account for 80% (or more) of their profits. While much thought and strategy typically go into bringing in new customers, not enough is spent on retaining existing customers. That’s where the real gold lies.

It may be a little uncomfortable to think that some of your best customers might be looking at making a change, but it’s something you must consider if you want to avoid having it become a reality. Everyone talks about taking care of their customers, but in many instances that’s a phrase not truly backed up with action. To build a fence around your customers and keep them far away from the prying arms of your competitors, you mus truly care, protect, and guide them.

Gather customer feedback on an ongoing basis.

Most businesses put a lot of hard work into getting a new customer. But after they become a customer, little effort is put into nurturing that relationship. A customer should never be taken for granted.

It’s easy to get wrapped up in the day-to-day operation of your business and lose touch with what’s happening outside your doors in the marketplace. Phone calls and emails to customers can be a great way to communicate and stay connected. But to do it on a large scale can be unrealistic. Informative company newsletters and surveys can help keep your customers up-to-date and give them a way to express their needs and concerns. These efforts can provide an early warning system to catch a customer jumping ship before it happens.

Tell them what you do.

Your competitors will do anything to steal your customers, including promising the moon. You know that some of these are false claims or teasers to get their foot in the door. Some of your customers may not know that. Your job is not only to provide a great product and service but also to continually remind customers about the value you provide that your competitors can’t match. If you don’t tell them, no one else will either.

Informing your customers through educational marketing content is a powerful way to keep them engaged while differentiating your company as one that truly cares about their success (not just your own).

Where are the weaknesses?

To help plug the holes in your business, start thinking about things from your competitors’ point of view. After all, they’re always looking for any weaknesses they can exploit, so you should, too. That way, you can shore up your weak spots before they get out of hand and, in the process, strengthen your position in the marketplace.

To discover your weaknesses, talk with your customers. Ask them about the areas you could improve. Stay up-to-date with industry trends that could create a possible gap in your defenses, too. You can’t buy every bit of technology as soon as it hits the market, but you can stay informed so you can address concerns with your customers when they arise. Sometimes the best defense is a good offense. Be proactive in your customer communication.

"There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else." ~ Sam Walton, Wal-Mart

Customer retention starts with providing great service and value. Getting to the top is hard work, but staying there requires just as much effort. Being aware of the competition while shoring up the weak areas in your business can go a long way in helping keep your customers coming back.

Monopolies and the lack of competition aren’t in anyone’s best interest. Keeping your best customers satisfied is. Use competition as a motivating factor to continually improve your services. Communicating with and showing appreciation for your customers will give you an invisible force field to keep the competition out of your backyard.

15 October, 2013 18:01

October 15, 2013

One of the toughest parts of marketing and advertising is discovering creative, new ways to promote your business. It can be hard and frustrating work.

One way to tackle this problem is to look for reasons to run a promotional campaign. Holiday promotions are a great example of this strategy at work.

Holidays are a perfect excuse to promote your business. There are the popular holidays like Halloween, Thanksgiving, Black Friday, and Small Business Saturday. There are even some not-so-popular holidays. Whatever the occasion, here are some ideas to start taking advantage of this powerful marketing opportunity.

Create a Holiday Marketing Calendar

We’re all busy running our companies. Planning and creating a holiday theme promotion takes time. It’s easy to put it aside for later, but we all know "later" may never come. One of the best ways to remind yourself and not let a holiday pass without promoting your business is to create a calendar specifically for holiday marketing.

Purchase a wall calendar that shows all 12 months. Take a few minutes and mark the holidays you may want to promote. Place the calendar in a prominent spot, so it will serve as a constant reminder of upcoming holiday promotional opportunities.

Thinking Cap and Promotion Time

Once you decide which holidays to promote, it’s time to plan and implement. Start the process early enough so you don’t have to rush and send out something not well thought out. Creative promos and copy, graphic design elements, and the offer itself are the seeds for the holiday campaign.

Ideas to hit it out of the park with your holiday promotion

Make it Relevant

11 October, 2013 12:40

October 11, 2013

Many businesses thrive on the expertise of their owners, operators, or managers. This is particularly true of small businesses, especially service businesses. A great way to increase your business volume and increase the perceived value of your products and services is to communicate your expertise within your community.

What Is Content Marketing?
A lot of people think content marketing is a new, revolutionary theory. Really, though, it’s based on the age-old principles of customer service. As you know, your customers lack your expertise. Traditionally, customers would come to you for advice, just like you would go to your printer for advice. You would then give them the information they needed to buy the right products and services to solve their problems. As the provider of that information, you would also get the sale.

The Internet changed that. Fewer people are willing to go into a store to get the information they need. They’re more likely to go online and seek out the answers to their questions. The information they want is available in the form of content. Content may be written or presented in an audiovisual form. That content is branded with the business identity of whoever created the content.

This is content marketing. If you’re providing the content in your business area, then you’ll be the person customers come to when they’re ready to act on the information you provide. The key is branding your content and distributing it to your local audience.

How Does Content Marketing Help Your Business?
Your customers probably take your expertise for granted. Whether you style their hair or repair their appliances, the quality you provide to your customers is dependent on your expertise. Yet customers don’t tend to notice unless the job is done poorly.

Imagine for a moment what could happen if these same customers understood the level of expertise you provide and actually valued your input. Imagine if you used your expertise to reveal product and service options your customers didn’t realize were possible. Imagine who they’d come to in order to get what they wanted.

That’s how content marketing helps your business. You not only have the opportunity to establish your expertise in the minds of your customers, but you also have the opportunity to establish new needs and wants in their minds. It’s better than advertising or sales, because your customers don’t feel pressured. Yet, from your perspective, the effect is the same, because you’re the one they’ll want to come to in order to get the expert service only you can provide.

How Do You Provide Content?
In order to use content marketing to establish your expertise, you need to create and brand content that will add value for your customers. Consider what you think your customers should know and then create the content that provides them with that information in an attractive and engaging way.

You don’t even have to create the content yourself! There are businesses that specialize in creating content. You can find them pretty easily using the Internet. The key isn’t who creates the content, but how it is branded and how it reflects your expertise.

Once your content is created, you have to distribute it to your customers. You can create a blog or a YouTube account and post your content online. You can use social media and e-mail to draw attention to your content. You could also create your own newsletter and mail or e-mail it directly to your customers. If you’d prefer to stick to print, you can use your content to create brochures, flyers, and booklets. Then, simply include your content when you mail invoices or other items.

The important thing is to get your content in the hands of your customers.

9 October, 2013 14:36

October 9, 2013

J.K. Rowling is the British author of the popular Harry Potter fantasy book series. A net worth of more than a billion dollars makes her one of the richest women in Great Britain (richer than the Queen!).

In a recent interview, Rowling revealed an interesting fact about the series. She was rejected 12 times by publishers before finally getting her book accepted. Yet, even though her first book had not been accepted, she still did something that many never do: She knew exactly what the ending of the series would be.

Rowling wrote the final chapter of the final book in her series, so she knew how the series and the story would end. That helped lead her to logically fill in all the plot lines and action sequences to get to the conclusion.

"Start with the end in mind." ~ Stephen R. Covey

In our business and personal lives, we rarely know what the end game should be or what it would look like, as clearly as J.K. Rowling did with her Harry Potter story. As a result, it’s not surprising that businesses struggle and projects go sideways.

The lack of goals or the desire to get things done are typically not to blame. Instead, the culprit and missing ingredient is most likely a clear vision of what the ending will be.

In a business ownership example, that might mean knowing the exit plan of selling the business. In managing a project, it might mean knowing exactly what the finished product will look like. In a weight loss example, it might mean knowing what you want the new you to look and feel like.

Human Nature

Human nature is the common quality of all human beings. People behave according to certain specific principles of human nature. Whether leading a company, a group, or even ourselves, we need to understand what motivates and moves us to the end goal.

Every January, every week, and every day, goals are set by wonderful people with the best of intentions. Yet only a dismal percentage of these lofty (or even mundane) goals are ever accomplished. This often leads to abandonment of dreams and higher aspirations.

The desire to do what it takes is not something that’s easily manufactured. Great leaders know how to lead movements, nations, and countries by tapping into human psychology in ways that others don’t. These leaders know that real action, progress, and momentum only come when a highly desired end result is clearly laid out.

On May 25, 1961, President John F. Kennedy presented a historic challenge to the people of the United States. He set a goal of putting a man on the moon and returning him safely to Earth before the decade was over. His dramatic speech galvanized a whole nation and resulted in Neil Armstrong touching the lunar surface on July 20, 1969.

Steve Jobs had a clear vision for Apple and each of the products the company would roll out to revolutionize entrenched and established industries. There are numerous examples of other great leaders of companies, nations, and movements who made a big impact on society. The one common theme: they knew how to clearly articulate the vision and end result in ways that resonated.

"Life can only be understood backwards; but it must be lived forwards." ~ Soren Kierkegaard

J.K. Rowling sat in the coffee shops of England as a struggling single mother writing her Harry Potter stories. There were many things she could not have known about what the future would hold for her. But there was one thing she did know that drove her forward despite all the negativity and obstacles: how her story would end. Not everyone can write Harry Potter books, but we all can get much clearer about how our own stories should end. If we can do that, maybe there will be rewards much greater than the billion dollars J.K. Rowling has earned.

4 October, 2013 13:47

October 4, 2013

You may think guerrilla marketing is dead, but really it’s evolved with the times. If you haven’t done the same, then you need to take a leap forward to get the most impact from your marketing dollars.

What is Guerrilla Marketing?
Jay Conrad Levinson coined the term guerrilla marketing in 1984 with the release of his book, Guerrilla Advertising. In military terms, guerrilla refers to an unconventional form of warfare used by armed civilians, often against a force with superior numbers and weaponry. It relies on surprise, sabotage, and the ability to hide among a crowd. Guerrilla marketing is a take on advertising that uses similar tactics to gain attention.

The primary advantage of guerrilla marketing is its ability to increase a marketer’s impact using less costly resources than traditional advertising. It relies on high energy, imagination, and ingenuity. The idea is to take your customers by surprise, make a lasting impression, and create the kind of buzz that gets people talking.

The following two examples will help you wrap your mind around this strategy:

1) A new, locally based beverage company posted creative flyers on light poles and other public structures all around town. These flyers looked more like graffiti than advertising. Nobody even knew what it was all about, but the images stayed in their minds. After approximately three months of bombarding the public with these images, a billboard was displayed which used the same images, but also identified the company and the product. A brand was created before anyone knew what the brand was for. This is guerrilla marketing.

2) Compare this to a strategy used by a national research organization. They created billboards and took out full-page magazine ads that compared a neurological disorder with child abduction. These fundraising advertisements included the organization’s name and contact information. The shock factor backfired and complainants formed organized protests. This isn’t guerrilla marketing. It’s simply disrespectful and in poor taste. There is a difference.

How Has Guerrilla Marketing Evolved?
If you visit Jay’s site, you’ll see that guerrilla marketing is alive and well and evolving with the times. Guerrilla marketing is online — and you should be, too. Guerrilla marketing values permission-based marketing strategies — and you should, too. Guerrilla marketing uses popular culture to make an impression — and you should, too. Guerrilla marketing emphasizes ethical communications that are also creative and unique. And that’s exactly what you need!

When guerrilla marketing first became a hit, consumers were inundated with "professional" advertisements on television, radio, magazines, and newspapers. Now, it seems anywhere and everywhere we turn we encounter ads — they’re even in public restrooms! If we were numb before, we’re deadened now.

Advertising and "traditional" marketing just doesn’t have the impact it should for the dollars companies spend. And it’s no wonder when there’s so much advertising in so many places that it seems we never get a break from it. Guerrilla marketing breaks through all that clutter by being different. Not just different from your competitors, but different from its own past.

How Can You Use Guerrilla Marketing?
You can use guerrilla marketing to get the scattered attention of your target customers by becoming a bit more creative in the ways you reach out to them. Surprise them. Capture their interest. Offer something of real value.

Remember guerrilla warfare. You can’t rush success. Guerrillas knew that. Civilians battling a superior force with superior arms would spend years, decades, even generations fighting for what they believed in with whatever means they had. Take a lesson from them.

First, know that your business is worth fighting for. Second, you won’t win the success you want instantly. Third, you need to build your credibility with your target audience (i.e. the civilians you’re saving), not with your competitors (i.e. the superior force).

With these three things in mind, break out of the marketing box you’ve fallen into and prioritize communicating with your customers. Surprise them with how helpful, genuine, and trustworthy you can be. Sabotage the competition by offering a better value with better intentions. Don’t be afraid to blend in and mingle with your customers. After all, they are the only ones who really matter. Be one of them. Help them. Build a future with them.

This isn’t a battle for sovereignty or freedom. It’s a battle for the hearts and minds of your customers. The secret isn’t a parlor trick or a timely fad. You can’t take their trust. They have to give it to you. You have to earn your customers’ trust. If you can do that, then you can evolve into the future with them right by your side.