How to Win Over Millennials with Effective Print Marketing

Posted July 26, 2019 by pinnaclegfx
Categories: Uncategorized

Millennials and their Gen Z siblings are the first truly digital generations, some learning to swipe a screen before they could wipe their own faces!

Millennials are a particularly powerful bunch, currently holding more spending power than Baby Boomers. By 2020, this group will have a collective spending power of $1.4 trillion. What does this look like in a daily snapshot?

  • More than nine in ten millennials own smartphones, and 90% of millennials have at least one social media profile. Of that majority, 52% are active on 5 or more social media sites
  • Millennials make up 58% of mobile shoppers and are 2.5 times more likely than the average shopper to be influenced by a mobile app.
  • 73% of online millennials believe that internet has been mostly a good thing for society, and they certainly believe their gadgets bring personal benefits: 53% of Millennials said they would rather give up their sense of smell than their technology!
  • While young people love being online, they don’t go there to read ads. In fact, YouTube recently hit upon the idea of six-second ads as a way to try and keep fidgety viewers watching.

While online presence can build your brand and increase your web traffic, businesses are finding their digital marketing campaigns are easily lost in the shuffle of online noise. Print is gaining influence each year, with direct mail alone showing strong results among millennials:

  • 92% are influenced to make a purchase by direct mail.
  • 90% said they would prefer direct mail over email.
  • 90% think direct mail advertising is reliable.
  • 73% use direct mail coupons when making purchases.
  • 63% responded to a direct mail piece to make a purchase.

Corner Younger Markets

When you want to reach new generations through print marketing, here are three ways to make your message more effective.

1. Keep it short and sweet

Young people want answers fast, so keep ads quick and to the point.

Avoid long advertisements, and think about ways to increase visibility. Here’s one inspiring example:

Reddit currently has over 1 billion unique visitors per month, but at its conception, the company only had a small advertising budget of $500. Faced with limited options, its founders turned to stickers. Everywhere they traveled, they put stickers on posts and signs. They even gave them out to people with the request to “please sticker responsibly.” The sticker campaign paid off and later led to other grassroots campaigns that helped make Reddit enormously successful.

2. Use social proof.

Need an accurate answer?

Phone a friend or poll the audience! Millennials and teens trust friends, family, and testimonies more than the company they’re buying from, so incorporate reviews and user content in your ads to demonstrate why other others love your product. Use quotes, pictures, or user benefits others have realized, and you will easily gain influence.

3. Make it tech-friendly.

Use your company website in all print advertising, and consider adding QR codes and scannable coupons to increase digital and offline connections.

Use pictures of people using your products with links to unique online landing pages so you can better track your results. Make it easy for people to access your company online, and your sales will see an immediate boost.

Print to Win

In an ever-changing world, effective companies must learn to translate their products and values to a new demographic.

Be intentional through print, and you will cut through the clutter today.

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Increase Sales Through Authentic Marketing

Posted July 23, 2019 by pinnaclegfx
Categories: Uncategorized

Authenticity is a hot word in business.

Today’s consumers don’t want to be told how to think or what to do. Instead, they want businesses that inspire them, and customers are demanding greater purity and consistency in the products, messages, and values a company represents.

What is Authenticity?

Some define authenticity as being consistent in word and deed or having a fundamental character that doesn’t change based on circumstance.

Inauthentic companies may come across as artificial, timid, fake, or gimmicky, while words associated with professional authenticity might include transparent, original, boldly unapologetic, legitimate, or truthful.

Authentic brands are those that stay true to who they are, what they do, and who they serve. This means that, in an age of unprecedented consumer empowerment, understanding your customers and what they expect from you is critical.

But in crafting authenticity in marketing, entrepreneurs should understand that the meaning of the word authenticity can vary based on customer expectations.

Authenticity Translated: Two Interpretations

Consider the restaurant industry in New York.

Two fan favorites in this scene include DiFara’s Pizza in Brooklyn and Blue Hill in Greenwich Village. Both are lauded as “authentic.” DiFara’s reviewers rave that this pizzeria is as “authentic as they come,” while Blue Hill at Stone Barn is hailed as “an authentic Hudson Valley culinary experience.”

What does this actually mean?

Translation 1: In this genre of authentic companies, a product or brand perfectly conforms to the original.

DiFara’s matches the expectations a customer might have for a “classic” Italian pizzeria experience. The pizzaiolo at DiFara’s, Domenic DeMarco, immigrated to the U.S. from a small town near Naples and has been making traditional thin-crust pizzas in Brooklyn since 1964.

Translation 2: Blue Hill offers farm-to-table ingredients with a focus on creating sustainable food systems.

Here authenticity is assigned to a company that offers products or experiences that adhere to the core beliefs or values of the customer served, whether the value is for transparent leadership, unpolluted products, or a desire for excellence. (Think the Honest Company, Apple, or Yeti, for example.)

Which Strategy Should You Pursue?

According to four studies reported by the Harvard Business Review, authentically conforming to a category (see Translation 1) might lead to higher social evaluations (like 5-star ratings) but might not increase a consumer’s willingness to pay more.

This can bring tangible benefits: research shows that even a 1-star increase in Yelp reviews may bring a 5-9% increase in revenues.

On the other hand, authenticity adhering to customer core beliefs (see Translation 2) might persuade consumers to pay more for those products.

How does this affect your business? Researchers said this:

“Managers should consider these patterns as they attempt to appeal to customers. Rather than assuming that any mention of authenticity leads to a better reputation or more revenue (or both), managers might do well to think carefully about what kind of authenticity their organization expresses. For organizations that convey authenticity because they exemplify a specific category or genre, they might focus on generating value by winning higher star ratings – which can increase sales traffic – rather than attempting to charge more for products or services . . . Organizations that evoke authenticity by adhering to their core beliefs might benefit more from charging a premium for products and services to a more selective set of customers.”

Want to win at authenticity? You will be wise to choose the best way to meet customer expectations, ensuring each message you send is genuine and in line with your brand principles.

Don’t just claim to be authentic, choose a strategy to pursue it. Then live up to this vision by giving your very best!

Get Ahead at Work by Busting These Bad Habits

Posted July 19, 2019 by pinnaclegfx
Categories: Uncategorized

Work and sleep are two of the most time-consuming things we do.

The average American will spend nearly 90,000 hours at work over a lifetime, so the way you approach your job can have a huge impact on your quality of being. As Annie Dillard famously said, “How we spend our days is, of course, how we spend our lives.”

Do you want your experience at work to be as happy and anxiety free as possible? If so, perhaps it’s time to put the scalpel to some of your less-than-desirable work habits.

Here are just a few ways bad choices might make your life more difficult at work.

Habits that Hurt You Personally

Skipping Breaks

Sometimes we think we’re too busy to take breaks or grab some fresh air.But this simply isn’t true. Research shows productivity is highest when people work in “sprints” with frequent breaks (around 90 minutes with 15-minute rests).

Winging it on Mondays

Do you struggle to get down to business at the start of each week?Devote part of Fridays to making a “start here” list for the following week so you can hit the ground running on Mondays.

Negative Attitudes

A recent CareerBuilder survey showed that 62% of employers say they are less likely to promote employees with a pessimistic attitude.Avoid complaining (which comes across as unprofessional) or responding to suggestions with negative comments like “that won’t work,” or “I wouldn’t know where to start.”Even when things go wrong, focus your energy on what you’ve learned rather than despising your situation.

Habits that Annoy Others

Eating Smelly or Loud Foods

While a small snack may be fine, avoid eating foods that are messy, noisy, or smelly to protect your reputation with co-workers. Top stink generators include reheated fish, raw onions, tuna, smelly cheese, and hard-boiled eggs.

Grooming at Your Desk

When you are distracted, do you tend to chew your nails, play with your hair, pick at your face, or pull food out of your teeth? What if the co-worker next to you did this? Yuck. Enough said!

Interrupting or Asking Too Many Questions

While a willingness to contribute can be great, often you may be repeatedly cutting off others without realizing it.

Interrupting is rude and shows a lack of self-control. Similarly, asking an abundance of abrupt questions can be draining or annoying to others. When you need further information, gather a list of questions and pose them in an organized, positive way so you are respectful of others’ time.

Habits that Harm Your Reputation

Using Work Time Improperly

Be honest: while at work, how often are you handling texts, personal e-mails, or private phone calls?

If you think others don’t notice, you’re wrong. While co-workers may tolerate this behavior, it will certainly hinder the respect or opportunities you receive in the future. Keep your personal life out of sight (perhaps tucking the phone away or on silent) and you will be more efficient and more valued.

Distraction or Delays

Why is texting while driving illegal?

Because it’s impossible to concentrate fully on two things at once. If you are jotting personal notes, sending e-mails, or galloping through the fields of your imagination during meetings, it sends an inconsiderate message and communicates a lack of integrity. Come to appointments on time and ready to focus.

Being Nosy or Political

While small talk goes a long way to build rapport with others, avoid uninvited personal inquiries or incessant curiosity that won’t let things go.

And remember, if certain topics are divisive in politics, they’ll be divisive at work. Keep conversations focused on work-related issues to avoid insulting others, hurting your professional image, or causing rifts in your company.

Easy Ideas to Boost Your Social Media Standing

Posted July 16, 2019 by pinnaclegfx
Categories: Uncategorized

Social media is an increasingly popular way for brands to connect with consumers. Almost 60% of Americans engage with brands on social media between 1 and 3 times daily.

But pinpointing the right strategy for your business can be a challenge. Need inspiration?

Here are three practical examples of entrepreneurs who are jumping off the screen to convert and keep customers through Facebook, Instagram, and Twitter.

Edge Body Boot Camp

Edge Body Boot Camp (EBBC) uses both Instagram and Facebook to create a vibrant, friendly social media presence.

EBBC uses social media to create a sense of community by incorporating members into their content. Using photos of individuals holding “I survived” chalkboards, personalized posts congratulate people for things like finishing their first workout, completing a 30-day fitness challenge, or achieving a specific goal over time (pounds lost, miles run, etc).

Takeaways: EBBC uses social media to create brand loyalty and inspire repeat customers. Since pictures on Facebook receive 53% more likes than an average post, this is especially effective for boosting engagement. Add hashtags to your photos and they can be used as clickable links on Facebook or you can link all public posts that have the same hashtag (like EBBC’s #isurvived)

Eileen Lanza Realty

Eileen Lanza is a top real estate investor and realtor in the Los Angeles area.

Lanza understands the importance of real-time updates via social media, and leans heavily on Twitter to keep a steady stream of information available to clients. 92% of all user interactions on Twitter are in the form of click links, which can be formatted as a hashtag or as a link to an external website. Lanza often includes both in her tweets: a hashtag at the beginning (i.e. “Just leased in #Larchmont – Spanish style Bungalow . . ." and a second link (which readers can follow for full listings or articles) with an image like this.

Takeaways: Location or event-based hashtags help attract relevant audiences and snag new leads. Images with external web links can grab the eyes and catalyze curiosity in readers.

See Jane Work

“See Jane Work” is a company that sells stylish office and supply solutions for women who want to be successful in organizing their homes, careers, and futures.

As platforms have grown more involved in sales and marketing, revenues for social media sales have expanded quickly as well. See Jane Work uses shoppable Instagram posts (denoted with a small white shopping icon in the corner) to tag products, lead viewers to their website, and to make purchases incredibly easy for users who see something they are dying to have!

Takeaways: Use shoppable posts to showcase products in a natural way through story themes that connect to your brand. “Jane” is a fictional character that embodies everything working women are today, and often shoppable posts show versions of Jane with her own trendy styles and products that are helping her kill it each day.

Keep Your Name Current

Social media can be liberating to individual users but overwhelming to entrepreneurs.

Use these tangible examples for inspiration or plan quarterly content curating sessions with your team to generate ideas and be proactive in your posting. Need help keep your name current and your message fresh? We can help!

Build Rapport with Readers Using Concrete Customer Personas

Posted July 12, 2019 by pinnaclegfx
Categories: Uncategorized

What is the value of print in an increasingly paperless world?

An international 2017 study revealed print brought readers greater enjoyment, deeper understanding of a product, and more willing engagement.

  • 68% of people say they do not pay attention to online ads
  • 57% do their best to avoid them.
  • Conversely, 52% prefer to read product catalogs in print
  • 45% of consumers said they like receiving personally addressed advertising or leaflets
  • 46% said they would be more likely to respond after seeing a newspaper or magazine ad (versus viewing the same copy online).

As you craft print messages, how can you build rapport with readers?

A 2014 Edelman Brandshare survey found that the majority of consumers are suspicious of brands’ intentions (only 30% believed companies had a sincere commitment to customers). With this in mind, your marketing should focus less on giving information and more on building trust.

Make Your Marketing All About Your Customers

To create the best possible experience so your prospects are ready to buy, begin with a deliberate focus on the audience (not the company) and invest intentional energy to discover who you are actually talking to.

How do you do this?

By detailing exactly who your target markets are: chronicling their pain points, struggles, or aspirations, and articulating how you can provide a delightful solution or experience for them.

3 Steps for Building Customer Personas

Here are three steps for building customer personas:

1. Ask the Right Questions

Building accurate personas means identifying what your ideal customers have in common, how you can address their desires, and how your products or content can solve their problems.

Ask questions like:

  • What do my ideal customers desire? What do they need help with?
  • What is our target demographic? What are their hobbies or interests? What risks or decisions are they navigating?
  • What professional, personal, or family challenges are they facing? What stirs their emotions (like fear, excitement, or pride)?

Focusing on identity keys makes it easier to develop high-level content that set a relevant tone and cuts to the heart.

2. Talk to People

Once you craft sample personas, go directly to current clients (via calls, e-mail, online chats, or through your sales reps) and find out as much as you can.

Test your assumptions, look for common threads, and write down individual phrases or stories people share. Fill in the gaps and gather as much information as possible.

3. Condense and Consolidate

Once you’ve gathered data, comb through and collate.

Look for common themes like concerns, hopes, desires, challenges. At this stage, craft a rough draft of several marketing personas (at least three to start with).

Brainstorm attributes for each persona, make a succinct list of identity keys, and list connection points your brand can make with these people. Name each persona (i.e. Sarah Student, Soccer Mom Sally, Broker Bill) or add images to make them come alive.

Finding Common Ground

Ultimately, humanized marketing is about delivering the type of messages your audience wants to engage with in mediums they trust the most.

Personas also give you a launchpad for asking the right questions and giving them the power to “win” as they choose for themselves.

In the words of Jeffrey Gitomer, author of The Sales Bible:

“People don’t like to be sold to, but they love to buy.”

How to Build Trust in Your Team

Posted July 9, 2019 by pinnaclegfx
Categories: Uncategorized

Once there was a businessman on a routine domestic flight.

Though a seasoned flyer, he felt tense when, shortly after takeoff, the pilot asked everyone to stay in their seats with belts fastened. Moments later the pilot announced there would be no beverage service due to unexpected turbulence. People looked worried, and soon some were shrieking with alarm as a storm bounced the plane erratically.

Nearby, the man saw a little girl sitting all alone, but acting totally calm. When the plane jolted she closed her eyes briefly but eventually started reading, looking out the window, or fiddling with toys until the shaking subsided.

After the flight, the girl waited quietly as others exited. When the man approached and asked how she could be so brave, she said:

“My dad is the pilot, and he is taking me home.”

Weather the Storms

Does your team trust that you are taking them home?

When the clouds form and turbulence comes, do your people trust you to guide them through? Building trust may not be on your regular “to do” list, but it can cement a foundation so you can build high and strong.

Here are five tips to increase trust in your workplace or family today:

1. Show your vulnerabilities.

Great leaders are connected leaders, and people relate more with your weaknesses than your strength.

To truly connect with people you serve, it’s important to share not just strengths and victories but struggles and setbacks. Admit your mistakes. Apologize. Be proactive about gathering negative feedback. And use your own errors to teach or encourage others.

2. Regularly delegate authority.

Give trust to get trust.

If you run a regular staff meeting, occasionally have others develop the agenda or lead the discussion. No one enjoys a micromanager who constantly takes credit or dominates others. Step back into the shadows and you will build a wealth of relational currency.

3. Be transparent about money.

Sharing financial information can be a huge boon to the bottom line.

However, a 2016 study found that only 25 percent of privately held companies were sharing financial information with all of their employees. Whether your firm is publicly-traded or privately-held, the time you spend explaining and talking about results will allow team members to feel they are a valuable, integral part of your circle. And it helps people understand how they can positively impact the financial performance of the business as a whole.

4. Operate from a visible set of values.

If your firm lacks clear values, define them.

Mount them on walls, design strategic symbols to communicate them, or put a face on them by sharing testimonies of team members who are living the values. People thrive when they have context for their work and its importance to the bigger picture.

5. Don’t let difficult issues linger.

When times get tough, the clock on your credibility starts ticking.

Don’t allow difficult situations to corner you – instead confront them head-on and get your team involved too. The formation of problem-solving groups can energize your staff and provide opportunities to reward creativity and individual contributions. Groups can be tasked with brainstorming strategies or exploring new models.

If your “difficult issue” is a person, be intentional about heading off conflicts immediately. Be hard on the problem and soft on the person. Be assertive but courteous, addressing specific complaints and providing clear expectations about the response and timeframe needed to resolve them.

Trust is built through daily interactions and intentional gestures. You have many opportunities to gain trust each day. Work hard in the small things and you’ll weather storms with confidence!

Perseverance: How to Know If It’s Time to Quit

Posted June 28, 2019 by pinnaclegfx
Categories: Uncategorized

Over the last two years, there has been a great buzz about 37-year-old tennis phenom Serena Williams.

Williams has 23 Grand Slam titles and a dominant career, ranked number one for 319 weeks over 15 years. In 2017, Williams gave birth to her first daughter. Many wondered how motherhood would affect her career. Would she return with the same fight? Would she return at all

Williams roared back to the semi-final of the 2018 U.S. Open and quickly regained top 10 rankings. Fans worldwide were inspired by her courage and moved by her transparency about her struggles.

Faced with a Crossroads

In life, you will face discouragement, wondering, “Is it time to quit? Should I alter my path or press on through resistance?”

On one hand, redirecting can be wise, helping you avoid harm or consider better alternatives. Conversely, quitting might weaken your character or prevent you from realizing an achievement that’s closer than you think.

Walter Mallory, an associate of inventor Thomas Edison, was expressing regret that the first nine thousand experiments with a battery yielded few results. Edison had a different perspective:

“Results! Why, man, I have gotten a lot of results! I have found several thousand things that won’t work!”

To Fish or Cut Bait?

Politician Newt Gingrich said, “perseverance is the hard work you do after you get tired of doing the hard work you already did.”

Pressing on in a project can build character, enhance your skill set, and build confidence that can only come through trial. The best leaders are those who’ve been tested.

When tempted to quit, ask yourself whether other alternatives seem tangible or rewarding. Does a change seem realistic? Could you tweak certain variables to make a situation more bearable? Perhaps your moments of greatest discouragement are those when you’re actually closest to breakthrough!

But whoever said “quitters never win” may have been wrong. Quitting is scary, but sometimes continuing is worse. Stubbornness can destroy important relationships, blind you to better alternatives, or make you oblivious to your destruction. It might be time to quit when:

  • Continuing will destroy friendships, family, health, or your character
  • Despite loads of effort, you don’t see results
  • You find yourself growing numb to red flags
  • Proceeding may eliminate other options
  • You’ve lost all joy or energy

In 2010, Mexican golfer Lorena Ochoa shocked fans when she retired at 28. At that time, she was ranked number one in the world, a winner of two major championships and millions in prize money

An impulsive decision? Ochoa says no. From early in her career, Ochoa wanted to marry and raise a family without golf, projecting about 10 years on the tour.

“ . . . For me, getting married and having a family, that was more important,” Ochoa said. “Now that I’m a mother, I wouldn’t change that for anything in the world and I feel blessed. I’m really, really happy that I made the decision at the right time and now I can enjoy 100% this second stage of my life.”

Looking back, Ochoa said knowing there was a definite “end” actually helped her game:

"When I was in a difficult position and I was either upset or tired or angry or disappointed, I keep saying, ‘OK, y’know I have three or four years left. I’m going to do it and continue and I’m going to put everything into it’ . . . When I look back and I see what I did, I just feel even luckier because I made the right decision at the perfect time."

Ochoa’s courage may inspire you to think of it this way: perhaps it’s time to quit when saying no to the good means you can say YES to the best.